Frequently asked questions

Tracked shipping is €6.99. Orders of €50 or more ship free automatically. The delivery estimate is shown before payment.

You have 30 days to tell us you want to return an order. Check the refund policy for eligibility, instructions and any return costs before sending anything back.

For a change-of-mind return, you pay the return postage. If an item is verified as damaged, defective or incorrect, Loemies covers the appropriate return or replacement cost.

Contact us as soon as possible with your order number and clear photos. We will check the issue and arrange the appropriate replacement, refund or return instructions.

Yes. Products from different brands or EU warehouses can ship separately. Each dispatched parcel receives its own tracking update, with no extra shipping fee beyond the amount shown at checkout.

Use the age guidance on product cards and product pages. It follows the maker’s recommendation; check the full product details for the specific child and always follow the supplied safety instructions.

Open the product page and send an availability enquiry. Our team will reply with an update; this does not subscribe you to marketing.

Yes. Send the product name and your question through the contact page so we can give you a specific answer.