Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@loemies.com. If your return is accepted, we will send you instructions on how and where to send your package. Returns should be sent to: Systemize BV (Loemies), Taboralaan 6, 2820 Bonheiden, Belgium. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@loemies.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Certain items cannot be returned for hygiene reasons once opened, and personalised or custom-made items cannot be returned. Gift cards are non-returnable. Please get in touch if you have questions about a specific item.

EU right of withdrawal

If you are in the European Union, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. We voluntarily extend this period: our 30-day return policy applies to all orders, so you always have at least the protection the law gives you — and more.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at support@loemies.com.